Privacy Policy

Who we are

Wear & Tear Roofing Ltd is the data controller for the personal information described in this notice. You can contact us using the details at the foot of this page.

Information we collect

When you contact us or request a quotation we may collect:

• Your name, telephone number and email address
• The property address and postcode of the work
• Details of the roofing issue and your preferences
• Photographs, videos and documents you choose to upload
• Correspondence between you and our team

How we use your information

We use your information to respond to your enquiry, carry out surveys, prepare quotations, plan and deliver roofing work, manage aftercare and warranties, and keep records required for health and safety, insurance and accounting purposes.

Photographs and videos

Media you upload is used solely to assess and deliver your roofing work. We never publish customer photographs, videos or property details in marketing material without separate written consent, which you may withdraw at any time.

Lawful bases

We rely on legitimate interests to respond to enquiries and operate our business, contract performance to deliver agreed work, consent for optional marketing and for publishing project media, and legal obligation for tax, safety and insurance records.

Sharing your information

We share information only where necessary: with scaffolding contractors, suppliers, surveyors, insurers, our accountants and our IT providers. Where you choose to explore payment options, your details are processed by the relevant provider. We never sell your data.

How long we keep it

Enquiries that do not proceed are deleted within 24 months. Project records, guarantees and safety documentation are retained for the length of the guarantee plus any period required by law or insurance.

Security

Access to customer records is restricted to staff who need it. Data is held on access-controlled systems and transferred over encrypted connections.

Your rights

Under UK data protection law you have the right to:

• Request a copy of the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information we no longer need
• Object to or restrict certain processing
• Withdraw consent for marketing or published media at any time
• Complain to the Information Commissioner's Office

Cookies

Our website uses only the cookies necessary to make it function. See our cookie policy for details.